Where are you from?
We are from Portugal but we sell worldwide with fast shipping and secure payment.
Where can I buy your products?
You can buy them through our online store www.yeahllowstore.com, via direct message on Instagram, whatsapp (+351 936 008 603) or at our showroom in Porto, Portugal.
Where is your showroom?
Rua de Camões 117, 2ºfloor, room 10, 4000-144, Porto-Portugal.
Do I need an appointment to visit the showroom?
Yes, you need.
Please check here to make an appointment, at least 24h before.
Are your products authentic?
Product authenticity is crucial for Yeahllow Store.
The authentication process is carried out by Real Authenticantion with years of experience.
The process is divided into several steps. It involves ensuring not only that the items are genuine, but also that they are in the best condition possible and have lost none of their original allure.
Check if the product you want to buy has a certification already. If not, you can ask for a certificate with an extra fee of 25€. Please send us an email with this request.
When do you add items to the site?
As often as possible! We are always finding fantastic items we want to share with you. You never know what you will find so please check back regularly!
Where do your vintage clothes come from?
Our pieces come from different European cities, mostly from London and Paris.
Your clothes are second hand?
Since we are talking about vintage clothing, most are second hand but all pieces are treated and cared for individually. We also have new pieces from old collections, always with the aim of reducing production and increasing the product's life cycle.
I have just placed an order. Can I amend it or cancel it?
In that case, you can contact us. If the order has not yet been sent we can cancel it, otherwise, unfortunately, we have no way to do it.
There is a problem with my order.
We want you to be 100% satisfied with your order so if there’s any issues contact us at firstname.lastname@example.org with your order number and details and we’ll find the solution for you.
What payment methods do you accept?
We accept American Express, Mastercard, PayPal, Visa, Mbway, Klarna and Bank Deposit. We take security very seriously indeed, so your details will be safe with us.
Where is my order?
We send an email the evening your order has been dispatched with your tracking details so you can follow your order.
I have seen a product that I loved but it no longer seems to be available. Now what?
We know how frustrating it can be when you have your heart set on an item and you go to buy it and it’s no longer there but that is what happens sometimes when you are shopping vintage, our stock on offer is a unique one-off fantastic item. We add products all the time so you might just find something similar to what you were looking for.
Can I purchase a Gift Card from you?
Yes! Please find the link here.
Do you make partnerships or collaborations?
Yes. For issues related to collaborations you should send an email to email@example.com.
What ways can I stay in touch with Yeahllow Store?
You can send us direct message via Instagram (instagram.com/yeahllow.store) send an email to firstname.lastname@example.org or send us a message via whatsapp (+351 936 008 603).